Frequently Asked Questions About Medical Flights

An air ambulance provider is a specialized medical transportation service that uses aircraft—such as jets or helicopters—to quickly and safely transport patients who need urgent or non-emergent medical care while in transit. These services are staffed by highly trained medical crews and equipped with advanced life support systems, effectively turning the aircraft into a flying intensive care unit.

At Angel MedFlight, we operate Lear jets specifically configured for air ambulance missions. This means we’re able to transport patients across long distances—domestically or internationally—while maintaining the highest standards of medical care, safety, and comfort. Whether it’s a critical care transfer, a medical repatriation, or a bedside-to-bedside service, we’re here to provide peace of mind when time and expert care matter most.

Yes, absolutely. In most cases, a family member or companion can travel with the patient at no additional cost. We understand how important emotional support is during a medical transport, and we do everything we can to accommodate loved ones safely and comfortably on board.

Our Lear jets are configured to allow space for one accompanying passenger, and our team will coordinate the details in advance to ensure a smooth experience. If you have any specific needs or concerns, just let us know, we’re here to support both the patient and their family every step of the way.

Yes, we provide both domestic and international air ambulance services. Whether the patient needs to be transported across the country or across the globe, our experienced team is ready to manage every detail with precision and care.

Our Lear jets are fully equipped for long-distance medical transport, and our flight crews and medical teams are trained to handle complex transfers in any setting. We coordinate everything, from ground transportation and medical clearances to customs and international logistics, so you can focus on what matters most: your loved one’s health and comfort.

Every air ambulance flight is staffed with highly trained and experienced medical professionals, tailored to the patient’s specific needs. Typically, this includes a critical care flight nurse and a flight paramedic, both certified in advanced life support and air medical transport. For more complex cases, such as patients requiring ventilator support, cardiac monitoring, or intensive care, a critical care physician or respiratory therapist may also be part of the crew.

Our medical teams undergo rigorous training in aviation medicine, and our aircraft are equipped with ICU-level technology, allowing them to manage everything during the flight. From takeoff to touchdown, your loved one will be in the hands of experts dedicated to delivering compassionate, continuous care.

The cost of air ambulance transport can vary significantly depending on several key factors, including the distance of the flight, the patient’s medical condition, the level of care required, and whether the flight is domestic or international.

Because every situation is unique, we provide personalized, no-obligation quotes based on your specific needs. Our team is available 24/7 to walk you through the details, explain what’s included, and help you understand your options. We’ll also assist with insurance coordination and look for any available benefits to reduce out-of-pocket costs. Compassionate care starts with clear answers and we’re here to provide both.

Air ambulance services can be covered by insurance, but it depends on your policy, the medical necessity of the transport, and the circumstances of the flight. Some health insurance plans, including private, travel, and international policies, may offer full or partial coverage, especially if the transport is deemed medically necessary and pre-authorized by the insurer.

Our experienced team will gladly help you navigate the insurance process. We work directly with providers to verify coverage, obtain pre-approvals when possible, and submit all required documentation. Even if coverage is limited, we’ll provide a clear breakdown of costs and work with you to find the best possible solution.

Your focus should be on your loved one’s health. We'll take care of the logistics.

Yes, we specialize in providing personalized, condition-specific care during air ambulance transport. Our medical team includes highly trained critical care professionals who have experience managing a wide range of medical conditions, from cardiac and respiratory issues to trauma, neurological disorders, and complex post-surgical care.

Before every flight, we perform a comprehensive medical evaluation and customize the onboard team, equipment, and medications to meet your exact needs. Whether you require ventilator support, IV medications, continuous monitoring, or specialized equipment, we ensure everything is in place for a safe and seamless journey.

Your safety and comfort are our top priorities. If you or your loved one has a unique or complex condition, we’re ready to discuss it in detail and build a plan that ensures the highest level of care from bedside to bedside.

Yes, Angel MedFlight is proud to be accredited by the National Accreditation Alliance of Medical Transport Applications (NAAMTA). This accreditation reflects our strong commitment to meeting the highest standards in medical transport safety, quality of care, and operational practices.

To earn NAAMTA accreditation, air ambulance providers must undergo a thorough review process, including detailed audits and ongoing evaluations. Meeting these rigorous standards means that our patients and their families can trust in our professionalism, clinical excellence, and dedication to continuous improvement.

Accreditation isn’t just a badge, it’s our promise to provide safe, compassionate, and dependable care on every flight.

Yes, we handle all coordination directly with hospitals, clinics, and other care facilities to ensure a smooth, stress-free transfer. From the initial call to the final handoff, our team manages every detail of the transport process.

We communicate with both the sending and receiving medical teams to confirm the patient’s condition, transfer requirements, and any special equipment or medications needed. We also can  arrange for ground transportation on both ends, ensuring a seamless bedside-to-bedside experience.

This full-service approach allows families and care providers to focus on what matters most, supporting the patient, while we take care of the logistics with precision and compassion.

Absolutely. We understand how important timely information is during a medical transport. That’s why we provide regular updates to both families and healthcare providers throughout the entire journey.

Our team keeps you informed on the patient’s estimated arrival times, and any significant changes in care during the flight. We’re committed to clear, compassionate communication so you always know what’s happening and can feel confident your loved one is in expert hands.

If you have specific preferences for updates or want to designate a primary contact, just let us know, we’re here to support you every step of the way.

What truly sets us apart is our unwavering commitment to combining clinical excellence with compassionate care, all delivered through the unparalleled speed and comfort of the Lear jet fleet. We don’t just transport patients, we provide a seamless, personalized experience that prioritizes safety, dignity, and peace of mind.

Our medical team consists of highly skilled critical care professionals trained to handle even the most complex cases, while the state-of-the-art aircraft ensure rapid, reliable transport over long distances. Beyond equipment and expertise, we take the time to listen, communicate clearly, and support families throughout the entire process.

From meticulous planning to bedside-to-bedside care coordination, our dedication to precision, responsiveness, and empathy is what makes us a trusted partner when it matters most.